Antonio Ciulli e Figlio is an handicraft company founded in Florence, Italy, in 1902.
TERMS & CONDITIONS
MEASURES AND PRODUCT DETAILS
Every item on our online store has a full description with measurements and details.
For more information do not hesitate to contact us at the following email address: email@example.com
All items are handcrafted, for this reason equivalent items might have slightly different measures.
Prices are in EURO, VAT included. Prices do not include shipping.
SHIPPING COSTS – SHIPPING
The customer will receive the exact shipping costs by email, the moment the item is placed in his shopping cart.
We will choose the most appropriate shipping method and carrier, according to the items he chooses and the destination area.
All shipments sent within the European Union won’t include any paper document, our customers will receive their invoice and documents stating the items’ value directly by email.
As required by customs procedures, all shipments to countries outside the European Union will include an official paper invoice and paper documents stating the value of each item.
Shipments outside the European Union are VAT free, but import duties are charged to the customer.
Due to local customs policies, some shipments may be considered as commercial imports and not as items for personal use. Commercial imports require a broker to release the package and, in this case, the customer will be required to choose a broker and pay for the customs clearance service. Costs associated with brokered customs clearance are charged to the customer.
For any further information, do not hesitate to contact us at the following email address: firstname.lastname@example.org
Items within these categories can either require a pre-order (1) or be already available (2).
1 Pre-Order items are made for the customer.
The production time is stated on the website's product page.
The customer will be informed of the production times and kept informed on the production progress.
2 Items already available, identified by a crossed-out price, are shipped within 7/10** working days from the order date (Monday to Friday)
**(except national and local holidays and August summer holidays).
The time required for the availability of items not
available within 7/10 days, will be stated on the product page.
The customer will always be informed in case of delays not depending on our will.
Payment is due when ordering, for all items.
We accept the following payment methods:
· Bank Transfer – the customer will receive an email containing our bank account details. To speed up the shipping procedure, he must send the TRN (transaction reference number) and a copy of the payment receipt to the following email address: email@example.com
· PayPal – PayPal is a safe and fast way of making online payments. The customer pays with his bank account or credit card without having to enter his bank or credit card details. The online purchases are paid immediately. To pay with PayPal, the customer needs a PayPal account (https://www.paypal.com/).
We might contact the customer's bank or Paypal directly, to verify the transaction.
SHIPMENT > ORDER DELIVERY
Parcels must be examined by the customer immediately on receipt. Before signing the delivery note, the customer should:
- check that the number of parcels corresponds to what is written in the shipping document
- inspect the parcels carefully
Each item is carefully wrapped and then placed in one or more cardboard boxes sealed with our branded tape: “Antonio Ciulli e Figlio - Ciulli1902-Calydia”.
If for any reason one or more parcels look tampered or if our branded tape is not intact, the customer should write the following sentence on the shipping document:
"ACCEPTED WITH RESERVE – CONTENT TO BE CHECKED", or REFUSE the parcel.
If the delivery was accepted with a signature the customer does not recognize or if there is an unmistakable evidence that the parcel has been tampered, the customer should report immediately to the carrier and contact us at the following email address: firstname.lastname@example.org
The carrier can deliver an order to the customer’s concierge or building manager.
If the parcel and/or the items inside were damaged, or if any item included in the shipping document is missing, the parcel must be kept for further verification.
Any complaint concerning any damage, missing item, or wrong delivery address must be sent to the following email address email@example.com within 7 days from the delivery date stated by the carrier, otherwise it won’t be accepted.
All customers who place an order establish a business relationship with ANTONIO CIULLI e FIGLIO and therefore they do accept the delivery of their parcel. If the parcel is not delivered because of customer-related issues (wrong address, recipient always absent, incorrect phone number, etc..), or if the customer refuses the delivery, shipping costs and customs fees will be charged to the customer and deducted from the total refund amount.
INVOICING AND FISCAL DOCUMENTATION
All sold items are shipped with a regular sales invoice issued to companies or individuals. All tax documentation is sent to the customer's email. To request e-copies of the above documentation, please write an email to the following email address: firstname.lastname@example.org
Return requests must be received within 7 days from the delivery date stated by the carrier and addressed directly to ANTONIO CIULLI e FIGLIO.
1. In order to send a return request, the customer must write an email to the following email address: email@example.com with: account data or e-mail address and order number, item number and details as stated on the shipping document / or confirmation receipt, detailed item photos if needed.
ANTONIO CIULLI e FIGLIO will personally check all the information given by the customer.
2. Once the complete request received, ANTONIO CIULLI e FIGLIO will send a confirmation e-mail with the Return Authorization Number and the detailed instruction to send back the items.
3. Items must be returned within 14 days from the delivery date stated by the carrier.
4. The customer must carefully follow all instructions, print and use the proforma invoice and carrier label we provide. Otherwise, customs might apply import duties, and, in this case, all fees will be charged to the customer.
5. Shipping costs are charged to the customer.
6. A refund will be issued as soon as the returned items arrive at our warehouse and after checking the items’ integrity. Any non-compliant item will be charged to the customer and deducted from the total refund amount.
Please allow for 10 days for the refund to show on your bank statement.
TERMS AND CONDITIONS
Available items, identified by a crossed-out price, cannot be returned as they are offered at a discounted price. On the item page you will find: the production period, where it was used and the item conditions.
The listed items were used in our showroom or during exhibitions.
They are in good conditions and have no structural flaws, but some finishing details may slightly differ from our recent production items.
- Pre order items must be returned in perfect conditions and free of any damage, scratches or dents.
- Items must be returned in their original packaging and be properly wrapped, as they were when the customer received the parcel.
- Returned items must be shipped inside our ANTONIO CIULLI e FIGLIO cardboard box correctly sealed with tape. If the customer does not have our original cardboard box, returned items must be placed in another appropriate and carefully sealed cardboard box before shipping.
- Authorized returns must be shipped from the same country where the order was delivered.
- ANTONIO CIULLI e FIGLIO reserves the right not to accept returns sent with a carrier not stated in the return instruction e-mail and if the delivery to our warehouse entails additional costs or requires the parcel to be collected from one of the carrier’s subsidiary branch. If the customer wishes to use his own carrier, he must inform ANTONIO CIULLI e FIGLIO in advance, and wait for our approval.
- ANTONIO CIULLI e FIGLIO also reserves the right to refuse unauthorized returns or any return that do comply with the above conditions. In which case, the items will be returned to the sender at the original shipping address and all fees will be charged to the customer.
- All the unmentioned aspects will be treated according to the European legislation for distance selling.
COMMERCIAL POLICY > ORDER PROCESSING
ANTONIO CIULLI e FIGLIO reserves the right to refuse an order in the event of not being able to verify the order’s payment with the customer's bank, or for other reasons that will be explained to the customer by e-mail.
Once items are confirmed as available or put in production, orders cannot be cancelled.
Orders placed separately will be shipped separately. When possible, we will propose the customer to combine items from multiple orders into one single shipment.
ANTONIO CIULLI e FIGLIO reserves the right to postpone the shipment if the order cannot be shipped for reasons beyond our control.
ANTONIO CIULLI e FIGLIO reserves the right to refuse orders or to provide services to anyone at any time.
Pursuant to and by the effect of Article 13 of the European Regulation 2016/679 concerning the protection of individuals with regard to the processing of personal data (GENERAL DATA PROTECTION REGULATION – GDPR).
As required by the General Data Protection Regulation of the European Union (GDPR 2016/679, Article 13), before proceeding with processing, the interested party (User of the website www.ciulli.it) is informed that personal data collected through the website are subject to processing by the Company through IT and/or telematic tools, for the purposes indicated in this policy.
The Data Controller for personal data is ANTONIO CIULLI E FIGLIO with registered office in Via Bibbiena 24 – 50142, Firenze, TAX ID: 04471480485.
For any for questions or concerns regarding the processing of personal data please contact us at the following email address: firstname.lastname@example.org
For further information regarding the rights of the interested party, please consider the paragraph entitled “Rights of Interested Party” of this policy
The personal data subject to processing is collected directly by ANTONIO CIULLI E FIGLIO or by third parties expressly authorized by the Data Controller, or communicated by the Company to such third parties for the pursuit of the purposes described below.
The personal data provided by the User when browsing the website www.ciulli.it are processed by the Data Controller in accordance with the current regulations for the protection of personal data.
The legal basis of the processing is identified in the provision of its services by the Company, in the management and facilitation of the website, as well as in the establishment, execution and possible termination of online sales contract concluded between the parties, and in the obligations of the same contract connected either directly and/or indirectly deriving from it.
The processing of your personal data by ANTONIO CIULLI E FIGLIO is aimed at pursuing the following purposes:
In the case that you decide to register on the website www.ciulli.it, only after your express and specific consent, personal data will be processed by the Data Controller for the purpose of registration on www.ciulli.it. In particular, in providing your name, last name, email address and the setting of an access password, these will be processed for the creation of your personal account, to speed up the purchase process, to allow you to view the status of orders and receive updates on purchases made, as well as change personal settings and update your account, view the history of returns and requests for the exchange of goods...
The personal data you provide will be used for the establishment, management, execution and/or conclusion of the online sales contract. The data you provide will be processed by the Data Controller for the purpose of managing the purchase order with reference to, for example, payment, shipment, management of returns, customer support, administrative and accounting purposes related to the management of the order and the fulfilment of obligations under the current legislation. In case of payment by credit card, the fundamental information for the execution of the transaction (cardholder name, credit/debit card number, expiration date, security code) will be processed by companies in charge of the anti-fraud control using an encrypted protocol and without any third parties being able to access it in any way. This information will never be displayed or stored by the seller ANTONIO CIULLI E FIGLIO.
Only after your express and explicit consent,
the personal data you provided may be processed by the Data Controller for
profiling activities, or analysis of your preferences aimed at creating
personalized content and offers.
In relation to the of the previous section, providing your personal data and consent to its processing is optional. Failure to provide consent will make it impossible for ANTONIO CIULLI E FIGLIO to allow you to subscribe to the “ANTONIO CIULLI E FIGLIO Newsletter”, to send commercial or promotional communications, updates on, for example, latest trends, new arrivals, exclusive offers, special events and promotions.
relation to the
Failure to provide consent will make it impossible for ANTONIO CIULLI E FIGLIO to allow you to register with www.ciulli.it, create a personal account, speed up the purchase process, view the status of orders and receive updates on purchases, the possibility to update personal settings and account preferences, view the history of returns and exchange requests. of the previous section, providing your personal data and consent to its processing is mandatory.
relation to the
Failure to provide the consent will make it impossible for ANTONIO CIULLI E FIGLIO to proceed with the establishment, management, execution and/or conclusion of the online sales contract, therefore making it impossible to perform, for example, activities related to payment, shipment, management of returns, customer support, administrative and accounting purposes related to the management of the order and the fulfilment of obligations under current legislation.
Failure to provide consent will make it impossible for ANTONIO CIULLI E FIGLIO to perform profiling activities, or to perform analysis of your preferences aimed at creating personalized content and offers. of the previous section, providing your personal data and consent to its processing is mandatory.
– The Data Controller processes the personal data provided by the User when browsing the website www.ciulli.it, in the event of any registration/subscription to the services/programs made available by ANTONIO CIULLI E FIGLIO and/or the possible purchase of goods made available by ANTONIO CIULLI E FIGLIO. Examples of personal data are name, last name and email address, in addition to the data necessary for the conclusion of the online sales contract, such as: the functional data for the execution of payment, shipment and exchange of purchased goods.
– The processing of
personal data is performed by the Data Controller in compliance with the
provisions of the current legislation on Privacy. The Data Controller
processes personal data using IT and/or telematic tools and with
organizational and logical procedures strictly related to the purposes
indicated in this policy, as well as adopting the appropriate security
measures to prevent access, disclosure, unauthorized modification or
destruction of personal data, its loss and its illicit and incorrect use.
However, the Company cannot guarantee its Users that the measures taken for
website security and the transmission of data and information on the website
are capable of limiting or excluding any risk of unauthorized access or loss
of data by devices pertaining to the User. For this reason, it is suggested
that the Users of the website make sure that their computer is equipped with
adequate software to protect the transmission of data (such as updated
antivirus) and that its Internet provider has adopted appropriate measures
for the security of the transmission of data on the network. The Company also
undertakes to process the data according to the principles of correctness,
lawfulness and transparency, to collect the data to the extent necessary and
exact for processing and to allow its use only by personnel for authorized
purposes. The management and storage of personal data acquired will take
place in archives or on servers located within the European Union owned by
the Data Controller and/or by third-party companies appointed as External
Data Processor for processing and, in any case, currently located in Italy.
In relation to the different purposes for which data is collected, personal data will be kept for the time strictly necessary to achieve that purpose and, in any case, in accordance with the current relevant regulations.
In any case, the Company will take care to avoid the use of data indefinitely by proceeding, on a regular basis, to verify appropriately the effective permanence of the interest of the User to which they refer.
– The data collected will not be disseminated in any way, but will be treated within the limits and for the purposes described by the employees of the Company on the basis of appropriate operating instructions (for example, administrative, commercial, marketing, legal personnel, system administrators, etc.). Some data processing may also be performed by third parties, appointed as External Data Processors for processing, of which the Data Controller relies on or could be used in the management of the contractual relationship, the provision of services offered and organizational needs of its activities. In particular, the data could be communicated to:
Persons, public and
private, that can access the data by virtue of the provision of law,
regulation or community legislation, within the limits set by these rules;
Persons who need access to data for purposes related to the contractual relationship existing between the parties, within the limits strictly necessary for the performance of auxiliary tasks (such as, for example, banks and lenders, technical service providers, hosting providers, IT companies, communication agencies, mail carriers and shipping companies);
Consultants, within the limits necessary for carrying out their professional duties.
The updated list of External Data Processors and other persons authorized to process the data is kept at the Data Controller’s registered office and is available to the interested party, following a request sent via email to email@example.com – The management and storage of personal data will be carried out on servers of the Data Controller and/or third-party companies duly appointed as External Data Processors located within the European Union.
Your personal data may be
transferred abroad, in accordance with the provisions of current legislation,
even in countries outside the European Union.
The transfer to countries outside the EU, in addition to cases in which this is guaranteed by an Adequacy Decisions by the Commission, is carried out in such a way as to provide appropriate and opportune guarantees pursuant to Articles 46, 47 or 49 of the Regulation.
– As the data subject, you may exercise, at any time, the rights provided to you in Articles 15, 16, 17, 18, 20 and 21 of the GDPR which, in particular, confer the rights to:
Obtain from the Data
Controller, pursuant to Article 15, confirmation of the existence or not of
personal data being processed and, in this case, obtain access to the data
and information such as: (i) the purposes of the processing; (ii) the
categories of personal data; (iii) the recipients or categories of recipients
to whom the personal data have been or will be disclosed, in particular
recipients located in Third Countries or International Organizations; (iv)
when possible, the retention period of the personal data provided or, if not
possible, the criteria used to determine this period;
Obtain from the Data Controller, pursuant to Article 16, the correction of inaccurate personal data without undue delay; taking into account the purposes of the processing, the data subject has the right to have incomplete personal data completed, by providing an additional declaration;
Obtain from the Data Controller, pursuant to Article 17, the deletion of their personal data without undue delay. The Data Controller has the obligation to cancel, without undue delay, personal data if there is one of the reasons indicated in paragraph 1 of Article 17;
Obtain from the Data Controller, pursuant to Article 18, restriction of processing when one of the hypotheses governed by paragraph 1 of Article 18 occurs;
Obtain from the Data Controller, pursuant to Article 20, the portability of data or to receive in a structured, commonly used and machine-readable format, their personal data provided to a Data Controller. The data subject also has the right to transmit such data to another Data Controller without impediments by the first Data Controller to whom it has provided them, if the conditions indicated in Article 20 paragraph 1 are met. Finally, the data subject has the right to obtain the direct transmission of personal data from one Data Controller to another, if technically feasible:
Object to, in whole or in part, pursuant to Article 21, the processing of their personal data.
exercise these rights, the User can send their requests to
It should also be noted that the Data Subject has the right to revoke the consent at any time without prejudice to the lawfulness of the processing based on the consent given prior to the revocation, without prejudice to the consequences indicated above regarding a refusal to provide such personal data. The data subject also has the right to lodge a complaint with a Control Authority.
You can make requests regarding these rights by sending an email to firstname.lastname@example.org.
ANTONIO CIULLI E FIGLIO will respond to requests made by the interested party within one month, except in cases of particular complexity, for which it may take up to a maximum of three months. In any case, the Data Controller will provide the interested party with the reason for the delayed response within one month of the request. The outcome of the request will be provided in writing or in electronic format. In case of request for rectification, cancellation and limitation of processing, the Data Controller will communicate the results of the requests received by the data subject to each of the recipients of their data, unless this proves impossible or involves a disproportionate effort.
The Company specifies that a contribution may be requested from the data subject if the applications manifest to be unfounded, excessive or repetitive; in this regard, the Data Controller will provide a register to track the requests for intervention.